Con-Way money-back guarantee

Sept. 5, 2003
Con-Way Transportation Services Inc. has announced that its LTL carriers will provide a transit time money-back guarantee on all shipments moving under the current version of its Tariff CNWY-599 at no additional cost. If delivery is not completed within the published transit time, Con-Way said a shipper can receive a complete payback of all linehaul charges, including fuel surcharges. The program
Con-Way Transportation Services Inc. has announced that its LTL carriers will provide a transit time money-back guarantee on all shipments moving under the current version of its Tariff CNWY-599 at no additional cost.

If delivery is not completed within the published transit time, Con-Way said a shipper can receive a complete payback of all linehaul charges, including fuel surcharges.

The program will cover all points served directly by Con-Way in the United States and Canada.

"This program demonstrates our confidence in our performance," said president & CEO Gerald Detter. "It sets a new standard for the industry."

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