Peterbilt wins J.D. Power award for medium-duty trucks

Peterbilt Motors Co. has earned the top spot in J.D. Power and Associates’ 2001 Customer Satisfaction Study for conventional-style medium-duty trucks. The study is based on interviews with more than 2,000 owners of two-year-old medium-duty trucks. The study analyzes customer satisfaction in five main areas: vehicle performance, vehicle downtime, drivetrain, design and styling, and warranty, said J.D.

Sean Kilcarr

Dec. 11, 2001

Peterbilt Motors Co. has earned the top spot in J.D. Power and Associates’ 2001 Customer Satisfaction Study for conventional-style medium-duty trucks.

The study is based on interviews with more than 2,000 owners of two-year-old medium-duty trucks. The study analyzes customer satisfaction in five main areas: vehicle performance, vehicle downtime, drivetrain, design and styling, and warranty, said J.D. Power.

Peterbilt, a division of truck builder Paccar, is based in Denton, TX, and has come out on top in J.D. Power’s study twice in the last three years with its Model 330 Class 6 and 7 truck chassis, originally introduced to the commercial market in 1994.

About the Author

Sean Kilcarr

Editor in Chief

Sean Kilcarr is a former longtime FleetOwner senior editor who wrote for the publication from 2000 to 2018. He served as editor-in-chief from 2017 to 2018.