Saia plans new service guarantee
Staring June 13, LTL carrier Saia Motor Freight plans to offer the Xtreme Guarantee, a money-back pledge that the company will meet six criteria when handling a customer’s shipment.
The targets for the guarantee are that shipments would be:
- picked up on the day Saia commits to
- delivered by 5:00 p.m. based on scheduled transit times
- delivered claims free
- accurately invoiced
- offer proof of deliveries, if requested, within 5 minutes
- have all approved customer claims settled within 30 days.
“This keeps us focused on what is important to the customer,” said Saia’s president & CEO Rick O'Dell. The Xtreme Guarantee is for customers using the carrier’s current 5,700-rate base and its 170 rules tariff. A failure in fulfilling any of those criteria results in a refund of the entire invoice, he said.
“Our desire to build our company totally around customer needs and priorities allows us to raise the bar on what a guarantee can truly be,” added O’Dell. “We expect to generate growth and enhance customer loyalty from this new product offering.”
Saia is a subsidiary of trucking conglomerate SCS Transportation based in Kansas City, MO.