DDC launches new tech support program

Detroit Diesel Corp. (DDC) is launching a new version of its Guild 2.0 Expert Service Network - “G2” for short - to help provide a variety of support services for technicians that work on DDC engines.

Carsten Reinhardt, DDC president & CEO, said the program will help company employees at on-highway service locations stay on top of the latest developments in products, tools and diagnostic technology - especially those coming in 2007. The G2 network will focus on four key areas: training, certification, continuous improvement and recognition.

“We understand that those who work on Detroit Diesel engines need better tools and training as each generation of engines becomes increasing complex - and we are confident G2 is a way to make certain this happens,” Reinhardt said.

He explained that the benefits for G2 members will include access to new training modules that focus on how to diagnose and repair the most common issues; recognition of professional knowledge through certifications, as well as previous Guild service; opportunity for specialization or overall engine and parts knowledge, and career development.

“Everybody should benefit from G2,” Reinhardt added. “Technicians will perform service efficiently and accurately, and they will be motivated to stay within a location that recognizes and rewards their professional knowledge, and customers will get accurate, dependable, quality service for their engines. I’m convinced that G2 status will help drive service excellence at service locations and help us exceed customer expectations going forward.”

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