Heavyweight freight specialist BAX Global has been tapped to handle reverse logistics needs for Xerox’s Office Printing Business. The one-year contract relies in part on BAX’s Internet-based return logistics management tools.
“Xerox came to us to construct and implement a web-based solution for returns management,” said Tom Ross, BAX’s business development manager. “This service is generic in nature so that new returns management customers could be brought on quickly and with minimal future development costs.”
According to BAX, Xerox said it was looking for control and visibility over its Oregon-based subsidiary’s returned materials. Xerox required tracking and tracing at the serial number level, improved accounting and billing, with specialized services that included packaging, disposal, recycling, inside pick and delivery, and Internet-based management reporting.