Previo Updates Services

Feb. 20, 2001

2 min read

To increase user productivity and better manage help desk calls, San Diego-based Previo is now offering its eSupport Essential 3.2 with a month-to-month licensing option. Previo says its eSupport Essentials enables swift and certain problem resolution for computers, whether caused by user errors, configuration problems, malfunctioning software, incompatible applications, virus attacks or data corruption. The program includes a range of enhancements to further increase the productivity of help desk and desktop services personnel while reducing downtime for desktop and laptop PC users.

New features include:

Flexible deployment options, so IT and Help Desk personnel can deploy the eSupport Essentials client software from a server using push technology such as System Management Server (SMS) or a web-based installation wizard.
NT domain integration, so end-user authentication can employ existing NT domain username and passwords to reduce administrative burdens.
Assisted system rollback, with centralized control from the help desk, so a system rollback can be performed on the user's computer without a desk-side visit.
Data migration utility, so IT and help desk personnel can migrate user data and personality files from previous snapshots of the user's PC to newly deployed hardware. It can also be used during Windows 2000 migrations to ensure users' previous settings-such as dictionaries, address books and bookmarks-are still intact. This increases users' productivity while reducing calls to the help desk.

Previo’s month-to-month licensing option also allows enterprises to buy eSupport Essentials subscriptions on a per-user basis for a specified period of time. Enterprises pay a flat rate to use eSupport Essentials on a monthly or yearly basis. There are no hidden long-term contracts, and users may cancel at any time without further obligation.

The minimum purchase quantity is 100 clients with volume discounts extending to include 10,000 or more clients, and includes support and maintenance.