Michelin Americas Truck Tires (MATT) has rolled out the Michelin Commercial Service Network, which it said is a franchise network of commercial tire dealers “committed to establishing a new standard for consistent, high-quality service across the U.S.” The Network will offer a comprehensive service package including road service, online operating manuals and online fleet reporting. Fleets will receive consistent service from Network dealers with highly trained technicians, professional equipment, and casing management, all ensured by rigorous certification and audit standards, the tire maker stated.
“Now, more than ever, it is imperative for trucking fleets to maximize their uptime to meet the demands of their customers,” said François Corbin, COO of MATT. “The Michelin Commercial Service Network is a breakthrough in the tire industry. By ensuring consistent, high-quality service nationwide for fleets, we can help fleets reduce operating expenses and manage their assets.”
To serve fleets on the road, Network dealers will provide “consistent supply of new tires and retreads, 24/7/365 service, and highly trained service technicians,” said the company. In addition, after-hours road service will be coordinated through a centralized dispatch system with no dispatch fee for national account fleets. Fleets can track their ERS activity through state of the art online reporting on individual ERS events and a comprehensive fleet ERS analysis, MATT noted.
“To raise service consistency to a new level,” MATT also said fleets can receive a customized online service manual that “gives visibility of the fleet’s specifications and requirements to both the servicing network and the fleet’s terminals.” The online service manual provides seamless notification of changes across fleet terminals and the Network of dealers.
To help fleets in managing assets and reducing costs, the Network offers fleet managers “powerful online reporting tools.” Easy-to-use dashboard reporting helps track everything from purchases to scrap tires while providing visibility that enables fleet managers to monitor and help reduce operational tire costs. MATT pointed out, enabling fleets to “spend less time gathering and analyzing data and more time making decisions.”
MATT noted that the Network “boasts a full catalog of we- based training to help fleets stay up to date on maintenance standards and safety practices with courses developed by Michelin.
“Our Network provides highly trained technicians, service standards, casing management, and online tools that meet Michelin’s high standards,” added Bill Guzick, vp of business development for MATT. “We are confident that the Network provides fleets with the ultimate service and information package that will help drive operational savings.”
