Volvo bundles support services

Feb. 22, 2012

TAMPA, FL. In a move to simplify after-sale support for customers, Volvo Trucks North America has launched what it’s calling Volvo Truck Support Services, an integrated menu of services offered from a single source.

Central to the new offering is bundled roadside protection service provided at no charge on all trucks during the base two-year warranty period. It also includes what the company is calling “Volvo Action Service,” which allows owners to begin and manage any repair either online or over the phone.

The third element in the standard service bundle is a web-based tool for managing the entire repair process from receiving estimates directly from dealerships to issuing purchase orders and maintaining an electronic record of all service activities by individual vehicle. Called ASIST, it is also offered at no charge with the purchase of a new truck.

Other support options available through the new single source service include full contract maintenance, leasing and rental, extended warranty coverages, online access to parts searches and purchases, and around-the-clock access to purchase and repair histories.

“Bundling truck support services can help protect assets, improve operational efficiency, offer a ‘one-stop shop’ for service and parts information and provides the fleet options to manage costs,” said David Pardue, Volvo Trucks vice president, aftermarket solutions. “Volvo Trucks Support Services provides all of these advantages while simplifying truck operation and maintenance.”

About the Author

Jim Mele

Jim Mele is a former longtime editor-in-chief of FleetOwner. He joined the magazine in 1986 and served as chief editor from 1999 to 2017. 

Voice your opinion!

To join the conversation, and become an exclusive member of FleetOwner, create an account today!

Sponsored Recommendations

The Road Ahead: 2025 Trucking and Fleet Insights

Discover how fleet operators are impacted by challenges like driver onboarding delays and complex compliance, and the critical need for technology to boost efficiency and cut ...

Driving Growth: How to Manage More Freight

Ready to grow your trucking business? Whether you have 25 or 200 trucks, this guide offers practical tips and success stories to help you expand with confidence. Discover how ...

How to Maximize Fleet Management with Vehicle Bypass

Join us on February 18th to learn how truck weigh station bypass systems boost fleet performance and driver satisfaction.

Optimizing your fleet safety program using AI

Learn how AI supports fleet safety programs with tools for compliance monitoring, driver coaching and incident analysis to reduce risks and improve efficiency.