New Penn introduces mobile app to improve customer service

Feb. 24, 2012

New Penn, a regional LTL carrier based in Lebanon, PA, introduced a new mobile app to provide customers with instant and convenient, on-the-go access to real-time shipment tracking and monitoring, as well as the latest New Penn news.

“The free mobile app provides our customers with instant accessibility to transportation data anytime, anywhere,” said Steve Gast, New Penn president.  “That allows our customers to be more proactive and to react more effectively to any last-minute changes that may occur, saving them time and shortening cycles.”

The new mobile tool is free and comes in the two most popular platforms — iOS and Android — in addition to a mobile web version that virtually everyone can access. 

Using the app, customers will be able to check their shipment tracking on the go, wherever they are by just entering a PRO or a pick-up label, Gast said.

New Penn incorporated shipment tracking, service alerts, and news into its mobile app since those are the most frequented areas of its website. New features, such as the option to find service center locations, will be added in the coming months, Gast said.

To download the New Penn mobile app, please visit newpenn.com/gomobile.

New Penn is a subsidiary of YRC Worldwide.

About the Author

Deborah Whistler

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