The new Volvo Premium Maintenance Plans are prepaid contracts that allow customers to select and customize coverage levels and lock in current parts and labor rates

Volvo, Mack pre-paid maintenance plans help fleets manage costs

Aug. 11, 2015

Volvo and Mack offer pre-paid maintenance plans to help fleets manage operating costs.

Volvo Trucks North America announced that it has introduced pre-paid preventive maintenance plans as part of the company’s ongoing effort to reduce customers’ operating costs. The maintenance plans cover all model year 2011 and newer Volvo models powered by Volvo D11, D13 or D16 engines and align with the new service intervals announced earlier this year.Also focused on reducing the total cost of ownership for customers, Mack Trucks now offers the option to purchase pre-paid preventive maintenance plans based on the revised service intervals announced earlier this year. The maintenance plans are available for all model year 2011 and newer Mack models powered by Mack MP7, MP8 or MP10 engines. Volvo said its Premium Maintenance Plans are pre-paid contracts that offer numerous levels of coverage, locking in current parts and labor rates and increasing customer control of maintenance expenses. In addition to three specified plans ranging from basic oil changes and 74-point inspections to more in-depth maintenance, Volvo noted its customers can create custom plans of varying scope and duration to fit their specific needs. The plans also offer the option to include service of the aftertreatment system, transmission and chassis.Customers who purchase a Volvo Premium Maintenance Plan can schedule maintenance at any Volvo dealership in the U.S. and Canada through Volvo Action Service, Volvo’s staff of seasoned uptime experts that provides 24/7 support, offering more flexibility while on the road. Volvo Premium Maintenance Plans can be purchased through Volvo dealers.“Volvo is always looking for opportunities to help protect the customer’s investment,” said Magnus Gustafson, director of service contracts and workshop solutions. “By proactively focusing on service, we help keep the customer on the road by routinely placing the care of their truck in the hands of highly trained Volvo technicians.”Mack said its Premium Maintenance Plans are pre-paid contracts that “take the worry and hassle out of maintenance by offering a variety of coverage.” Three different plans are available, offering a range of service from basic oil changes and 74-point inspections to more in-depth maintenance, including service for the exhaust aftertreatment system, transmission and chassis.Customers who purchase a Mack Premium Maintenance Plan are able to schedule maintenance by contacting Mack OneCall, Mack’s 24/7 service and support network. Customer maintenance can be scheduled and performed at any of the 460-plus Mack dealerships in the U.S. and Canada.“The new pre-paid preventive maintenance plans demonstrate Mack’s commitment to the customers’ bottom line by helping them control their maintenance expenses,” said David Pardue, Mack vice president of aftermarket business development. “We’ve created these plans with flexibility in mind, so customers can select a plan that best aligns with their business needs. No matter what application – normal duty, heavy haul or severe duty – we offer a plan that covers it.”