Volvo Trucks North America and Mack Trucks dealer Vanguard Truck Centers has invested $23 million in a new facility, which is one of four locations in the Houston area, in addition to a full-service body shop, offering customers increased uptime, service and support.
Vanguard now operates 20 different sites in six states, including Arizona, Georgia, Illinois, Missouri, South Carolina and Texas. The new 120,000 square-foot facility rests on 23 acres at 12935 Crosby Freeway, north of U.S. 90, and offers easy access for customers.
“Vanguard Truck Centers has been an outstanding partner to Mack, and it is all the more evident with this significant investment in this brand-new, state-of-the-art facility,” said Jonathan Randall, Mack Trucks senior vice president of North American sales and commercial operations. “This new dealership epitomizes the Mack brand, and we are pleased that Vanguard continues to offer exceptional sales, service and support to Mack customers.”
Featuring 44 heated and air-conditioned service bays staffed by 42 technicians, half who are master technicians, the dealership employs 151 people and offers new truck sales for Mack heavy-duty and the new Mack MD Series medium-duty vehicles as well as Volvo’s CNG vehicles and the new Volvo VNR Electric model, used truck sales, leasing and rental, service and financing and insurance.
Located on 23 acres on the north side of U.S. Highway 90 at 12935 Crosby Freeway, the 120,000-square-foot dealership features a spacious and well-staffed parts service counter, lobby and showroom, including a 45,000-square-foot warehouse with a mezzanine level. The expanded infrastructure houses a regional call center with citywide dispatch service for parts delivery across the greater Houston area. With over $8 million in parts inventory, orders are fulfilled through Volvo and Mack’s recently announced e-commerce platform PartsASIST to maximize uptime.
“Vanguard Truck Centers is a perfect representation of our dealer network’s exceptional dedication to its employees and customers,” said Peter Voorhoeve, president at Volvo Trucks North America. “The impressive new flagship facility supports Vanguard’s and Volvo Trucks’ market growth in the Houston area and surrounding region.”
For the 151 on-site employees at the new facility, locker rooms are spacious and well-equipped including showers, and there are multiple break rooms. A large employee training center includes a meeting area for internal and customer events, while a driver’s lounge features theater seating, work areas and complimentary Wi-Fi.
“Our goal is to exceed customer expectations with our entire product and service offering,” said Tom Ewing, president and CEO at Vanguard Truck Centers. “As a leading Volvo Trucks dealer, our new location in Houston will demonstrate the standards of excellence that both Volvo Trucks and Vanguard Truck Centers are known for.”