Learn about Noregon's 30-year history helping the industry maximize uptime and advance technician skillsets. OTHER Learn about Noregon's 30-year history helping the industry maximize uptime and advance technician skillsets. OTHER Get diagnostics tips, training updates, and product updates delivered to your inbox. They may not be sure where to look, how to interpret the reporting data, or recognize how reporting directly impacts efficiency, profitability, maintenance decisions, equipment purchases, and more. Oftentimes, teams treat reporting as an administrative afterthought, rather than something to implement into daily processes and tasks. Throughout this article, we explain where to find the reports relevant to your role and how to use those reports to drive better decision-making. Technicians Taking advantage of reporting tools allows technicians to better document the state of a vehicle before and after service, communicate with customers, and protect themselves against claims of improper service. Technicians may not be aware they already have access to these reports within their diagnostic tools or shop management software. Preventive Maintenance Inspection Helps technicians complete their work thoroughly and reduce comebacks. Captures physical damage, DOT dates, odometer readings/engine hours, and other critical details, such as VIN, vehicle year, make, and model information. Visual Inspection Report Includes annotated photos and comments, allowing technicians to record exactly what they see and protect themselves from claims of vehicle damage or other issues. Vehicle Diagnostic Report Includes relevant diagnostic findings to communicate issues with customers and maintain historical records of the vehicle’s condition when diagnostics were performed. Where to find these reports: Available under inspections & reports in JPRO ShopPulse Integration Technicians benefit from the new JPRO -to- ShopPulse workflow. If your shop uses both JPRO and ShopPulse, you can connect the two so that every diagnostic scan automatically appears in your ShopPulse work orders. This integration: Saves technicians time by submitting reports directly from JPRO Creates new revenue opportunities by allowing diagnostic reports to be added as a professional service fee How it works: 1. Find your Shop Code in ShopPulse (General → Shop Admin). 2. In JPRO, go to Application Settings → Preferences → ShopPulse and enter your Shop Code. 3. Once linked, click Submit Repair → Submit to ShopPulse to send scan data. 4. In ShopPulse, all diagnostic scans appear under the JPRO Scans tab in Work Orders, where you can filter by report type, date, or technician. Shop Managers & Owners Effective reporting enables shop managers to track profitability, improve efficiency, and uncover opportunities to reduce parts and labor costs. The most valuable insights come from leveraging diagnostic and shop management tools, complemented by diagnostic tool management services that provide a complete overview of tool usage across all shop locations. Inspection History and Vehicle History Reports Spot repeat failures, keep historic records for repeat business, or spot inconsistencies in the work performed. Preventive Maintenance Reports Review maintenance history by vehicle through the checklists including brake wear, tread wear, and comments to identify recurring issues or understand the condition of the vehicle at time of service. Where to find these reports: Available under inspections & reports in JPRO Reports for Multiple Shop Locations For larger operations that have many shop locations, taking advantage of a service like Diagnostic Tool Management (DTM) keeps shop technology protected and updated so technicians can focus on fixing trucks, not computers. DTM customers also get access to interactive reporting that includes: Tool Usage and OEM Software Reports – Track diagnostic tool utilization across locations to identify underused or redundant licenses OEM License Expiration Reports – Stay informed on upcoming software license renewals to avoid downtime PC Asset Lists – Track devices for warranty management and hardware lifecycle planning Dashboards – Configurable dashboards with advanced filtering capabilities Where to find these reports: Within your DTM Portal or through a dedicated DTM representative Maintenance Executives With remote diagnostics and diagnostic tool management services, you gain proactive insights into your fleet and leverage detailed reports to monitor performance across all vehicles, uncover training opportunities, and optimize maintenance strategies for long-term reliability. Fleet Health Dashboard Dashboards are different than reports, as they offer visual, real-time monitoring of fleet performance. View benchmarks such as vehicle health and safety scores, preventive maintenance scores, active alerts, faults, and aftertreatment health. Where to find these reports: Click the “Dashboard” link in the top menu of TripVision Alert Histories Reveal recurring issues pointing to systemic problems in training, sourcing, or maintenance. Preventive Maintenance Tracking Where to find these reports: Under the “Reports” tab in TripVision Reports for Multiple Shop Locations For larger operations that have many shop locations, taking advantage of a service like Diagnostic Tool Management (DTM) keeps shop technology protected and updated so technicians can focus on fixing trucks, not computers. DTM customers also get access to interactive reporting that includes: Tool Usage and OEM Software Reports – Track diagnostic tool utilization across locations to identify underused or redundant licenses OEM License Expiration Reports – Stay informed on upcoming software license renewals to avoid downtime PC Asset Lists – Track devices for warranty management and hardware lifecycle planning Dashboards – Configurable dashboards with advanced filtering capabilities Where to find these reports: Within your DTM Portal or through a dedicated DTM representative Fleet Managers & Owners For fleet owners, minimizing total cost of ownership (TCO) is critical. Reporting through remote diagnostics and diagnostic tool management services helps identify trucks that need immediate or upcoming maintenance. Fleet Health Dashboard Dashboards are different than reports, as they offer visual, real-time monitoring of fleet performance. View benchmarks such as vehicle health and safety scores, preventive maintenance scores, active alerts, faults, and aftertreatment health. Where to find these reports: Click the “Dashboard” link in the top menu of TripVision Alert Histories Reveal recurring issues pointing to systemic problems in training, sourcing, or maintenance. Preventive Maintenance Tracking Where to find these reports: Under the “Reports” tab in TripVision Reports for Multiple Shop Locations For larger operations that have many shop locations, taking advantage of a service like Diagnostic Tool Management (DTM) keeps shop technology protected and updated so technicians can focus on fixing trucks, not computers. DTM customers also get access to interactive reporting that includes: Dashboards Configurable dashboards with advanced filtering capabilities. Tool Usage and OEM Software Reports – Track utilization across locations to identify underused or redundant licenses OEM License Expiration Reports – Stay informed on upcoming license renewals to avoid downtime PC Asset Lists – Track devices for warranty management and hardware lifecycle planning Where to find these reports: Within your DTM Portal or through a dedicated DTM representative Tying it All Together A Modern Approach to CAN Bus Diagnostics Why traditional CAN bus diagnostics fail and how modern diagnostics identify faults faster. Guide to CARB’s Clean Truck Check Learn about California’s Clean Truck Check program and how to stay compliant with new requirements. A Technician’s Guide to DPF Regens Learn the importance of DPF regens and the costs and consequences of running them unnecessarily. Small Town Shop Offers Big-Time Services Learn how Van Cleef Auto Parts uses TaaS to provide leading service, versatility, and customer satisfaction. This whitepaper explores the 2026 economic outlook, industry trends, and customer research findings. 10 Steps Before Clearing Fault Codes Learn the 10 steps to take before clearing a fault code to avoid recurring issues. Streamline the Diagnostic Process As shops take inventory of their diagnostic tools, it's vital to consider the importance of tech-to-tool ratios. Differences Between OE and SAE Fault Codes Learn the differences between OE and SAE fault codes and how JPRO can simplify fault code analysis. Ways to Recruit & Retain Skilled Truck Drivers Explore the most effective ways to recruit and retain the backbone of the American economy: truck drivers. ©Noregon. JPRO, NextStep, and TripVision are registered trademarks of Noregon. All Rights Reserved.