Landstar among top 10 in customer respect

Oct. 13, 2004
Landstar System Inc, the Jacksonville FL-based transportation service provider, is among the top 10 transportation and logistics companies ranked in a customer respect study.

Landstar System Inc, the Jacksonville FL-based transportation service provider, is among the top 10 transportation and logistics companies ranked in a customer respect study. According to The Customer Respect Group, an international research and consulting firm, the study is designed to objectively measure performance from an online customer’s perspective.

The group says its Customer Respect Index rating for each company is on a scale of 0 to 10, with 10 being the highest achievable score. Criteria include simplicity or ease of site navigation, responsiveness or quickness and thoroughness of responses to inquiries, customer privacy, attitude or the customer-focus of the site, transparency or the openness and honesty of company policies, and principles or values and respect given to customer data.

According to the group’s report, a much-improved privacy policy helped Landstar to climb to a top 10 position in the table.

About the Author

from staff and wire reports

Voice your opinion!

To join the conversation, and become an exclusive member of FleetOwner, create an account today!

Sponsored Recommendations

Leveraging telematics to get the most from insurance

Fleet owners are quickly adopting telematics as part of their risk mitigation strategy. Here’s why.

Reliable EV Charging Solution for Last-Mile Delivery Fleets

Selecting the right EV charging infrastructure and the right partner to best solve your needs are critical. Learn which solution PepsiCo is choosing to power their fleet and help...

Overcoming Common Roadblocks Associated with Fleet Electrification at Scale

Fleets in the United States, are increasingly transitioning from internal combustion engine vehicles to electric vehicles. While this shift presents challenges, there are strategies...

Report: The 2024 State of Heavy-Duty Repair

From capitalizing on the latest revenue trends to implementing strategic financial planning—this report serves as a roadmap for navigating the challenges and opportunities of ...