Matson Intermodal System Inc was ranked as the number one intermodal marketing company (IMC) in Logistics magazine's 18th annual Quest for Quality readers' survey.
According to the publication, more than 3,000 readers responded to this year's questionnaire, which asked for their input on five logistics areas: on-time performance, value, information technology, customer service, and equipment and operations. Twelve separate questionnaires for different transportation or service categories were mailed to magazine readers, all of whom buy transportation or third-party services.
The highest performance scores for an IMC in all five service areas went to Matson Intermodal. To qualify for the Quest for Quality award, companies must exceed the weighted average score in their respective category. Matson Intermodal not only exceeded the IMC average weighted score of 32.62 with its score of 36.21, but also was the only Quest for Quality IMC to receive a score higher than 33.5.
