Dispatch software works via cell phones

Tailwind Management Systems Inc's dispatch software offers the ability to send and receive messages and automatic updates to and from drivers using any e-mail-capable cell phone or wireless device.

Keith Retallack, marketing manager for Tailwind, said, “There are many different things this form of messaging can accomplish. Dispatchers can do load assignments with the click of a button, and the software will send out a message to the driver by automatically filling in the blanks of a template with the location and pick-up details pulled from the dispatch system. For example, dispatchers can send plain text messages that say, ‘How long are you going to be?’, ‘Have you picked up that shipment yet?’, or ‘What time do you think you'll be back?’ Drivers, on the other hand, can easily send notification of each pick-up and drop-off that will automatically update the office dispatch software. That means they can capture the location of the vehicle at that time and update the systems equipment status board, too.”

Other innovations Tailwind plans include a Management Control Center module that instantly shows the status of key performance indicators of the carrier at any time.
▪ Tailwind Management Systems Inc | 866-441-0441