Kenworth T300 Leads the Medium-Duty Pack

June 1, 2001
Kenworth Truck Co's T300 received the top ranking among medium-duty conventionals for overall customer satisfaction, according to the J D Power and Associates

Kenworth Truck Co's T300 received the top ranking among medium-duty conventionals for overall customer satisfaction, according to the J D Power and Associates 2000 Medium-Duty Truck Customer Satisfaction Study.

This study was based on interviews with 2,066 primary maintainers of medium-duty trucks (Class 5-7) in service for about 26 months. The study analyzed customer satisfaction in key areas such as vehicle performance, product quality, interior and exterior design, dealer parts and service support, and manufacturer image.

Customers gave the Kenworth T300 top ratings in these areas: well-matched for the job it performs for them, operating costs, expected resale value, reliability, and dependability. In addition, the T300 was ranked significantly above the overall industry average in each of the areas that comprise the overall customer satisfaction index. These include vehicle performance, vehicle downtime, drivetrain, design and styling, and warranty.

Sponsored Recommendations

Reducing CSA Violations & Increasing Safety With Advanced Trailer Telematics

Keep the roads safer with advanced trailer telematics. In this whitepaper, see how you can gain insights that lead to increased safety and reduced roadside incidents—keeping drivers...

80% Fewer Towable Accidents - 10 Key Strategies

After installing grille guards on all of their Class 8 trucks, a major Midwest fleet reported they had reduced their number of towable accidents by 80% post installation – including...

Proactive Fleet Safety: A Guide to Improved Efficiency and Profitability

Each year, carriers lose around 32.6 billion vehicle hours as a result of weather-related congestion. Discover how to shift from reactive to proactive, improve efficiency, and...

Tackling the Tech Shortage: Lessons in Recruiting Talent and Reducing Turnover

Discover innovative strategies for recruiting and retaining tech talent in the trucking industry during this informative webinar, where experts will share insights on competitive...

Voice your opinion!

To join the conversation, and become an exclusive member of FleetOwner, create an account today!