Aurora Parts has been named as a master parts dealer for Hyundai Translead, and Hyundai Translead's Aftermarket Department has been totally restructured. Instrumental in creating and implementing those changes is Ora Edwards, the newly appointed manager of aftermarket parts.
Aurora Parts joins the four current master parts dealer in North America: Belgrade Parts, Southeast Trailer Mart, ITEC Canada, and RESALTA in Mexico.
Edwards comes to Hyundai Translead with more than eight years' experience in the aftermarket arena.
Under the new procedures, the aftermarket department is sending quotes back to the dealers within hours, while quotes are returned with lead times attached so the customer can make a well-informed decision.
Internally, new processes have been initiated to allow tracking of orders to ensure that promised delivery dates are met. Staff has been added to make sure the information given to both the master parts dealer and the dealer in the field is both timely and accurate.
The Aftermarket Department at Hyundai Translead can be phoned at 800-506-7710 or e-mail at [email protected].
