Opendock Plus Loadsmart Graphic Facebook

Loadsmart partners with Opendock for integrated dock scheduling

June 17, 2020
Partnership delivers new capabilities, improves on-time service, eliminates traditional bottleneck in freight movement

Loadsmart is adding API-enabled integration of its digital freight platform and Smart Scheduling technology to Opendock’s dock management software through a new partnership, allowing shippers to simplify and accelerate the scheduling process by identifying and booking the best appointment with minimal human intervention.  

For many shippers and carriers, scheduling has long been a time-consuming, manual process that typically requires multiple phone calls and emails to book an appointment. This process becomes more problematic when appointments must be rescheduled due to a change in the driver’s estimated arrival time. Recognizing this challenge and the potential of leveraging artificial intelligence, the two companies forged this collaboration to automate appointment scheduling for the more than 1,800 warehouses that utilize Opendock. 

“Shippers are increasingly looking for new ways to leverage technology to eliminate bottlenecks and improve the efficiency of their supply chains,” said Ricardo Salgado, CEO and co-founder of Loadsmart. “The integration of our Smart Scheduling technology with Opendock’s centralized dock management software enables us to remove friction and streamline the appointment scheduling process for our shared customers.” 

Shippers will immediately benefit from improved efficiency and better service, the companies said. The integration allows Loadsmart’s Smart Scheduling technology to instantly select and book the best possible appointment by using artificial intelligence to analyze travel time and other factors. Should a driver’s ETA change while en route, the integration even enables Loadsmart to automatically reschedule the appointment in seconds.  

“We are excited to be partnering with Loadsmart and their Smart Scheduling capability. It’s impressive how they are using technology to simplify and streamline what’s historically been a very complex and time-consuming process, ” said Bob La Loggia, CEO of Opendock. “With this partnership, we’re eliminating a traditional bottleneck that impacts efficiency and on-time service.” 

Loadsmart said it completed phase one of the integration with Opendock and is already seeing positive results, including an improvement in on-time performance. The company also said it plans on continuing to enhance and expand integration touchpoints to make more use of Opendock’s scheduling capabilities.  

Sponsored Recommendations

Heavy-Duty Maintenance Checklist

A maintenance checklist can help ensure you hit everything necessary during an inspection. Check out our free downloadable checklist to help streamline your repairs.

Five Ways a Little Data Can Save Your Company Millions

While most trucking and logistics companies rely on cellular to keep their work fleet connected, satellite has the ability to connect anywhere and through small data transmission...

Fleet Case Study: 15% YOY Growth for ITDS

Learn how this small trucking company scaled significantly and maintained outstanding customer service without adding additional people. Sylectus TMS can automate operations and...

Unlocking Fleet Safety & Efficiency: The Managed Service Advantage

Want to boost your fleet's safety and efficiency? Tune in now to discover the power of Managed Services in optimizing your safety program, streamlining operations, and making ...

Voice your opinion!

To join the conversation, and become an exclusive member of FleetOwner, create an account today!