Accellos, a provider of supply chain execution software systems, has launched Accellos One Claims, an advanced system to track and manage freight claims built on the Microsoft CRM foundation.
Accellos One Claims provides tools that allow a transportation company — or any company that interacts with freight brokers or carriers — to capture all salient information about a claim, including rich media-like pictures and videos, and assign it to a company-designed lifecycle and workflow. By evaluating the progress of the claim through its lifecycle, the user can cause specific events to take place, such as:
- Conditionally determined e-mails to be sent.
- Reports and letters to be generated and sent.
- Escalations to be effected.
Claims empowers the user to ensure that outstanding claims are brought to closure within the proper timelines and with adherence to the proper guidelines.