As the largest foodservice supplier in North America, Sysco Corp has 47,000 employees and serves more than 400,000 customers. To enhance productivity and prepare for further growth, Sysco realized it needed an integrated IT platform that could unify business processes across its operating companies and 186 distribution centers while addressing its specific business needs in the wholesale industry.
Sysco selected SAP Business Suite software and SAP BusinessObjects business intelligence (BI) systems from SAP AG as the sustainable IT foundation for its business transformation project aimed at improving tools and processes.
With SAP Business Suite, Sysco intends to boost efficiency, improve sales and marketing execution, and increase transparency via better data management across the organization.
“This is more than an IT project; it is truly a business transformation,” said Jim Hope, executive vice-president, business transformation, Sysco. “Using the power of SAP as the foundation for our transformation, Sysco intends to improve productivity, retain and expand business with existing customers, and understand where market opportunities lie so we can do a better job attracting and pursuing new business.”
Sysco plans to provide a single, consistent face to its customers based on what best fits their needs. The SAP Customer Relationship Management (SAP CRM) application will enable Sysco’s sales and marketing associates to access customer information they need to manage accounts better. Looking to improve its order management capabilities, Sysco will also rely on SAP software to provide customers a richer online experience with detailed product information, preparation videos, and nutritional details.
Using SAP BusinessObjects BI systems, Sysco associates can more easily access customer information from sales transactions, such as preferences and order history. Sysco can more easily collect and analyze critical customer data, which will help reduce costs and provide greater customer service. Reporting will also be standardized across the company so that Sysco associates will see the same information.
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