Bison Transport, one of Canada’s largest truckload motor carriers, has adopted MVASIST, the service management platform in use at Volvo Trucks North America dealer locations. The web-based system is providing Bison with better control over breakdown and warranty service, leading to administrative and downtime cost savings.
Headquartered in Winnipeg, Manitoba, Bison provides refrigerated, intermodal, logistics, dry van, dedicated fleet, and other related services throughout Canada and the 48 lower US states. With more than 1,000 tractors, the Bison fleet operates from terminals in these provinces: Manitoba, Ontario, Saskatchewan, and Alberta.
MVASIST allows Bison to communicate with dealers, even before a vehicle arrives at a service location. With access to an electronic folder of vehicle information, service facilities can view the fleet’s or individual vehicle’s preferred maintenance and repair procedures, warranty coverage, and parts pricing programs.
“MVASIST is now our main conduit for information about the status of a repair,” said Violet Hauptkorn, breakdown maintenance coordinator at Bison. “It streamlines communication between us and our service providers because all of the specification and warranty information about a vehicle is in the system. It also gives us much greater control over our equipment. A better supplier relationship leads to lower administrative costs, and virtually eliminates issues that could occur when we’re working with a dealer location on the road.”
On an average day, Bison uses MVASIST to handle as many as 10 active repair orders.
Access www.volvotrucks.us.com to learn more.