Refrigeratedtransporter 754 Fedex Custom Critical Logo

FedEx Custom Critical launches ShipmentWatch

April 12, 2013
FedEx Custom Critical, a subsidiary of FedEx Corporation, is launching a new monitoring service called ShipmentWatch.

FedEx Custom Critical, a subsidiary of FedEx Corporation (NYSE: FDX), is launching a new monitoring service called ShipmentWatch.

With ShipmentWatch, FedEx Custom Critical manages SenseAware devices to track shipments. The service includes programming the device to customer requirements before the shipment, sending the device to the shipper and then proactively monitoring the shipment from pick-up to delivery. During transit, FedEx Custom Critical can monitor location, temperature, humidity, light exposure, and barometric pressure via the SenseAware device and web-based application. The service can be used on FedEx and non-FedEx shipments.

“ShipmentWatch brings together what we do best at FedEx Custom Critical—outstanding execution, proactive communications, and providing peace of mind,” said Virginia Albanese, president and chief executive officer of FedEx Custom Critical. “Many customers are concerned with product integrity. Now we have a solution to inform customers when environmental factors are impacting their shipments.”

Albanese said ShipmentWatch is a complement to the company’s secure-services portfolio.

All ShipmentWatch moves are monitored by the SecureComm Command Center at FedEx Custom Critical headquarters. SecureComm team members are available 24 hours a day, 365 days a year. This team provides initial setup with the customer, monitoring during shipments, communications if issues need addressing, and follow-up after shipments if necessary. The service is available within the United States and to and from Canada, Puerto Rico, and the United Kingdom. There are no subscription requirements to use ShipmentWatch. For current SenseAware subscribers, FedEx Custom Critical can also monitor their existing devices or remotely program and monitor them if requested.

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