UPS Proactive Response Secure protects shippers from unexpected events

July 1, 2013

UPS (NYSE:UPS) has launched UPS Proactive Response Secure, a proactive shipmentmonitoring and risk management system to protect customers against lost profits.

The new service helps ensure time- andtemperature-sensitive shipments reach their destinations and guarantees up to the retail value, in addition to other costs, when unexpected events occur—including weather delays.

“This is the highest level of service we offer. By leveraging our proprietary technology, UPS can identify shipments that will be impacted by a delay,” said Bill Hook, vice-president of UPS global healthcare strategy.

UPS Proactive Response Secure is available throughout the United States, including Puerto Rico, and for outbound shipments to the European Union. Complete coverage, end-to-end visibility service, also covers damaged or delayed shipments and expedited delivery costs.

The service expands UPS’s offerings for healthcare companies designed to prevent delays of time- and temperature-sensitive shipments with round-the-clock, 24/7 proactive monitoring and intervention services. More than 60 million packages have been shipped using UPS Proactive Response since its 2007 launch. The complete system leverages proactive technology to provide continuous visibility into potential delivery disruptions in near real time to ensure successful product delivery.

UPS recently:

•Expanded its UPS Proactive Response service into Europe.

•Added Next Flight Out services from UPS Express Critical to provide another option for fast, convenient expedited delivery.

•Expanded dry ice replenishment and refrigeration to select destination locations through the entire shipment’s journey.

•Expanded its UPS Proactive Response control towers in Europe and Asia.

The new Proactive Response Secure service is optimal for healthcare shipments, including specialty pharmaceuticals, biologics, diagnostic specimens, implantable surgical materials, and clinical trial shipments. It also is effective in other industries with high-value shipments or time- or temperature-sensitive needs.

Those interested in UPS Proactive Response Secure can call 1-877-263-8772 for more details.

Visit www.UPS.com for further information.

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