Crowley implements Tideworks system

Jan. 20, 2017
Tideworks Technology Inc announced that Crowley Maritime has gone live with Tideworks’ terminal operating system (TOS) under CitadelMC, the newly branded SaaS model, at its Port Everglades Terminal in Florida.

Tideworks Technology Inc announced that Crowley Maritime has gone live with Tideworks’ terminal operating system (TOS) under CitadelMC, the newly branded SaaS model, at its Port Everglades Terminal in Florida. This marks the first Crowley terminal to go live with Tideworks’ TOS in a series of scheduled deployments. Crowley’s terminals in Jacksonville FL and San Juan, Puerto Rico are expected to go live in the first half of 2017.

Crowley deployed the Mainsail Vanguard core TOS as well as its Spinnaker Planning Management System, allowing marine terminal operators to manage vessel, berth, yard and rail planning in one workspace.

Tideworks also implemented Traffic Control, which allows for dynamic control of container handling equipment and electronic dispatching of work orders; Forecast, a web portal that helps terminals communicate faster and easier with trucking companies, shipping lines and other parties; Gate Vision, an integrated gate system to accelerate gate operations and minimize truck processing time; and EDI Porter, Tideworks’ managed EDI service. The IT infrastructure supporting the TOS is hosted at Tideworks’ hardened data center.

During implementation, Tideworks supplied comprehensive support, including project management, software configuration and installation, integration services, user training and go-live assistance. Additionally, the firm provided software customization to align with the terminal’s operating practices. Moving forward, Tideworks will continue to provide ongoing maintenance and support services, which include 24/7 technical support and software upgrades.

As part of its multi-terminal project with Crowley, Tideworks will also supply Disaster Recovery (DR) capabilities. The DR facility is in a geologically stable and geographically disparate region, so if a catastrophic event occurs at Tideworks’ primary data center, the TOS will fail-over almost immediately, ensuring that Crowley’s terminals will continue to function.

The Port Everglades terminal went live with Tideworks’ solutions in September 2016.

See www.tideworks.com or www.crowley.com for further information.

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