TrüNorth Warranty Programs of North America, the provider of transportation-related warranty programs and services for fleets, dealers and owner-operators, has introduced a mobile app, placing warranty claims and servicing at user’s fingertips.
Working with IT experts and developers from multiple industries, TrüNorth conducted market research and user testing to deliver a user experience that accurately reflects warranty holders’ needs and preferences for relevant information and communication at each stage of the claims process.
The TrüNorth mobile app enables users to complete a warranty claim from their mobile devices while alleviating unnecessary steps and inputs by pre-populating pertinent driver, repair facility and warranty-related information for faster claims processing. Intuitive technology delivers a relevant user experience, enabling warranty holders to start a new claim in seconds by simply logging on with their last name and VIN number and clicking several dialog boxes to locate the closest repair facility and get back on the road. Updates are tracked and communicated in real time. App features include:
•Intuitive user interface
•Real-time claims tracking and updates
•Pre-populated fields for warranty holder information
•Quick-view of warranty coverage(s)
•Ability to view or download signed warranty contract
•Claims history
•Location-based technology for selecting nearest approved repair facility
•Additional claims representative contact options via phone or text
The TrüNorth mobile app is available for both iOS and Android platforms and can be downloaded now at Apple iTunes or Google Play.
For more details, go to www.TrüNorthWarranty.com.
