DHL expands Mexico-US medical express service

July 17, 2018
Learn how DHL has enhanced service between Mexico and the United States for customers in the pharmaceutical and clinical research sectors.

DHL Express has launched an enhanced service between Mexico and the United States for customers in the pharmaceutical and clinical research sectors through DHL Medical Express (WMX).

The transportation solution, which DHL piloted in Mexico in 2017, minimizes the risks for customers operating within a complex supply chain. This service is vital for medical research and clinical trials that benefit and save human lives.

With its medical express service, DHL Express can manage the export and regulatory requirements for urgent shipments with specific temperature requirements—from several major cities in Mexico, including Mexico City, Guadalajara and Monterrey—to most US destinations in less than 24 hours.

The company’s network in Mexico has been enhanced via the DHL WMX clinical trial platform, which includes a specialized Customer Service Center with bilingual representatives for investigator sites. The service includes dry ice supplies and temperature-controlled packaging fulfillment; online tools for placing bookings and ordering supplies; and a web-based interface, Express Logistics Platform (ELP), that connects sites. The DHL customer service team and all operational back office systems reside within the DHL operation and are also integrated into ELP.

DHL launched its integrated Medical Express service from Colombia in 2014 and has since expanded the service to Argentina, Chile, Costa Rica, Dominican Republic, Ecuador, Guatemala, Panama and Peru. Expansion plans for this service in the near future include Brazil and additional markets within Mexico.

Since DHL Express sources its own transportation network, the company can offer responsiveness, reliability and cost-effectiveness. Qualified customers for the service receive a choice of temperature options through specialized thermal packaging (ambient, chilled and frozen),  pre-determined contingencies to circumvent delays and 24/7 shipment pro-active monitoring through its Quality Control Centers. The service can transport laboratory kits and medical devices, biological samples (blood, saliva, urine, tissues, etc), research products, vaccines, drugs for commercial and non-commercial use, and medical devices.

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