Volvo Trucks North America and Mack Trucks Inc. have introduced an innovative process called MVASIST to provide customers with faster, more accurate service estimates and write-ups when their trucks need service.
MVASIST is fully integrated into Volvo and Mack systems to give service writers at dealerships instant access to parts information, service bulletins, and MVPreferred customer specific parts pricing.
When a customer's truck pulls into a participating dealership for service, the service writer discusses the truck's issues with the driver and performs an initial evaluation. Using MVASIST, the service writer is able to access Volvo and Mack build information for that specific vehicle. This alerts the service writer to required maintenance operations and inspections for the truck (some of which can be part of the fleet's customized MVASIST profile). The program then creates a comprehensive and accurate estimate, including related service operations, parts, labor, shop supplies, waste disposal fees, and taxes. It also incorporates pricing for fleets that participate in the MVPreferred parts program.
MVASIST is available in two configurations for use by Volvo dealers: MVASIST/Fleet is designed for customer fleets and incorporates fleet-specific operations, inspections, and contact information; MVASIST/Pro expands on MVASIST/Fleet capabilities to provide estimating capabilities for any truck. Volvo and Mack are in the process of rolling out MVASIST/Fleet to their dealer networks. In addition, dealers may also sign up for MVASIST/Pro.
