Kenworth leads in Class 8 customer satisfaction

Aug. 5, 2009
Kenworth Truck Company achieved the highest ranking in customer satisfaction among Class 8 truck owners in the Over the Road, Pickup and Delivery (P&D), and Dealer Service segments, according to the J D Power and Associates 2009 Heavy Duty Truck Customer Satisfaction Study.

Kenworth Truck Company achieved the highest ranking in customer satisfaction among Class 8 truck owners in the Over the Road, Pickup and Delivery (P&D), and Dealer Service segments, according to the J D Power and Associates 2009 Heavy Duty Truck Customer Satisfaction Study.

The annual study ranks customer satisfaction by evaluating manufacturer performance in the areas of vehicle performance, quality, cost of ownership, warranty, and dealer service. The study is based on interviews with primary maintainers of 2007 model year Class 8 trucks.

Kenworth has earned the Over the Road honor five consecutive years, as well as receiving all five Pickup and Delivery awards presented, and three Dealer Service awards. The company has received 16 heavy-duty truck customer satisfaction awards since J D Power and Associates initiated the studies in 2003. In the Heavy Duty Truck Dealer Service segment, Kenworth was ranked the highest for Dealer Facility, Service Quality, Service Delivery, Service Initiation, and Service Advisor categories.

In 2009, Kenworth became the first truck manufacturer to receive the Environmental Protection Agency (EPA) Clean Air Excellence award in recognition of its environmentally friendly products. The company’s dedication to the green fleet includes aerodynamic trucks, medium-duty diesel-electric hybrids, liquefied natural gas trucks, and the Kenworth Clean Power no-idle system.

Visit www.kenworth.com for more information.

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