Peterbilt tops in medium-duty customer satisfaction

Oct. 29, 2009
Peterbilt Motors Company achieved the highest ranking in customer satisfaction in the JD Power and Associates 2009 Medium Duty Truck Customer Satisfaction Study in the conventional medium-duty truck segment.

Peterbilt Motors Company achieved the highest ranking in customer satisfaction in the JD Power and Associates 2009 Medium Duty Truck Customer Satisfaction Study in the conventional medium-duty truck segment. Peterbilt has earned the highest in customer satisfaction among conventional medium-duty trucks three out of the past four years.

In the study, JD Power and Associates reported that “Peterbilt’s strengths continue to be not only the ride and cab design, but also reliability and return on investment.” Peterbilt ranks highest in customer satisfaction, including the highest scores in vehicle performance and cost of ownership factors. The study is based on interviews with more than 1,600 principal maintainers, such as fleet managers or owner-operators, of two-year-old conventional cab medium-duty trucks.

Peterbilt provides a line of medium-duty vehicles including the Class 5 Model 325; the Class 6 Model 330 truck, which can be configured for non-CDL operation; the Class 7 Model 337 for most medium-duty applications, such as van body and beverage distribution; and the new Model 348 for more robust vocational applications. Peterbilt also offers two cabover vehicles: the Class 6 Model 210 and Class 7 Model 220 for applications requiring a tight turning radius, ease of operation, and high-volume payload capacity. Both vehicles can also be configured for non-CDL operation.

The medium-duty line is available with a choice of two proprietary, fuel-efficient engines, the Paccar PX-6 and Paccar PX-8. Advanced electronics help these engines run smoothly and more efficiently along with reducing service costs.

Through its 250 North American dealer locations, Peterbilt also provides an array of TruckCare programs to support its full line of vehicles—including hybrids—with aftermarket support programs. Service and support includes preventive maintenance plans, expedited QuickCare services, automated parts inventory replenishment, and 24/7 complimentary customer assistance through 1-800-4-Peterbilt.

For more information, visit www.peterbilt.com.

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