Cadec Global has partnered with Velociti Inc to offer a new, nationwide field service and support program to its customers. Called Cadec Express Service, the new drive-through service program provides a nationwide installation, field service, support, and repair system for Cadec’s North American trucking fleet customers.
Velociti specializes in mobile device installation and service for trucking fleets. It has been working with Cadec for the past five years, supplementing Cadec’s own staff in the field. The company employs hundreds of technicians and operates a network of more than 50 drive-through service centers across North America.
Cadec customers will still have the option of shipping on-board computers (OBCs) in need of repair to Cadec.
Cadec Express Service covers all customer needs related to OBCs from a hardware support perspective including warranty support, diagnostics, installations, removals, repairs, and replacements. It is available to all Cadec customers regardless of the size or distribution of their fleets. All service requests will continue to be coordinated and scheduled via Cadec’s Support Center or via Cadec’s customer portal at MyCadec.com. Tailored systems and service offerings can be provided.
For more details, visit www.velociti.com or call 913-233-7227.