Pre-approved warranty repairs available

Sept. 1, 2008
With new pre-authorized warranty repair guidelines now posted on www.roadranger.com, telephone calls for many Eaton repair authorizations may no longer

With new pre-authorized warranty repair guidelines now posted on www.roadranger.com, telephone calls for many Eaton repair authorizations may no longer be necessary.

The Eaton warranty program allows technicians, service managers, and warranty administrators at all North American truck dealerships to identify and administer 19 different repairs with no outside intervention by following guidelines that are accessible through the Roadranger website. The program covers Eaton transmissions, clutches, and VORAD collision warning systems.

Access to the program, which is available 24/7, is easy to find by clicking the Warranty tab on the top of the Roadranger.com home page. Among the more than 50 repair guidelines available on the website, pre-authorized guidelines are provided for five automated transmission repairs, 10 manual transmission repairs, three clutch repairs, and one collision warning system repair.

In each case, visitors are provided with a description of the repair, parts required, labor required, a claim code, and parts disposition. Another link provides submission guidelines and all necessary forms to file the claim.

For additional information, visit www.roadranger.com.

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