ArvinMeritor's Commercial Vehicle Aftermarket (CVA) business has established an improved Customer Care Center at both its United States and Canadian parts
ArvinMeritor's Commercial Vehicle Aftermarket (CVA) business has established an improved Customer Care Center at both its United States and Canadian parts distribution centers. The company launched its 5-Star Partner service in January 2007, and the service includes a parts distribution system with high-fill rates and on-time delivery.
Shelly Beneteau, senior manager of customer service at CVA, said, “Our goal is to achieve first-call resolution — answering customers' calls within 20 seconds — and if there's follow-up or research required, resolution will occur within 24 hours.”
By phoning 888-725-9355 in the United States or 800-387-3889 in Canada, customers can receive a simplified phone menu offering three options:
For pricing and availability or to place an order.
To identify a part, or to receive technical help.
To access the Care Center for all other inquiries.
Online information and order status will be updated hourly on the XpresswayPlus.com website.
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