Roadranger expands warranty repairs

Jan. 11, 2012
Roadranger recently expanded the number of repairs in its Pre-Authorized Warranty Repairs program, providing dealers with automatic approval for warranty repair work.

Roadranger recently expanded the number of repairs in its Pre-Authorized Warranty Repairs program, providing dealers with automatic approval for warranty repair work.

The Pre-Authorized program eliminates the need for calls to the Roadranger Real-Time Warranty center because technicians, service managers, and warranty administrators at all truck dealerships in the United States and Canada can use a set of standard authorization codes that guarantee payment for more than 20 common repairs.

Examples of the most common pre-authorized warranty repairs include clutch housing gasket leaks, internal and external cooler failures, and splitter oil ingestion.

Access to the entire list of Pre-Authorized Warranty Repair guidelines is available 24/7 via www.roadranger.com/preauthorizedrepair, where easy-to-follow guidelines covering nearly two dozen repairs for manual and automated transmissions, as well as the clutch, are available. Visitors are also provided with all the information they need to complete a warranty claim, including a description of the repair, parts required, labor required, and parts disposition. A Pre-Authorized Guideline number is provided in place of a Real-Time Warranty authorization number.

The program will continue to expand with additional repairs and other warranty programs added throughout the year to further enhance the value of Eaton warranties for not only dealers, but also for fleets and all users of Eaton drivetrain components.

For more on Eaton programs and other Roadranger products and services, visit www.roadranger.com.

Voice your opinion!

To join the conversation, and become an exclusive member of FleetOwner, create an account today!

Sponsored Recommendations

Leveraging telematics to get the most from insurance

Fleet owners are quickly adopting telematics as part of their risk mitigation strategy. Here’s why.

Reliable EV Charging Solution for Last-Mile Delivery Fleets

Selecting the right EV charging infrastructure and the right partner to best solve your needs are critical. Learn which solution PepsiCo is choosing to power their fleet and help...

Overcoming Common Roadblocks Associated with Fleet Electrification at Scale

Fleets in the United States, are increasingly transitioning from internal combustion engine vehicles to electric vehicles. While this shift presents challenges, there are strategies...

Report: The 2024 State of Heavy-Duty Repair

From capitalizing on the latest revenue trends to implementing strategic financial planning—this report serves as a roadmap for navigating the challenges and opportunities of ...