• Meritor launching emergency parts delivery service

    Meritor is launching an initiative to deliver special-order parts to customers faster.
    Nov. 22, 2019
    2 min read
    Refrigeratedtransporter 4675 Meritor Uptime Service

    Meritor is launching an initiative to deliver special-order parts to customers faster.

    The Uptime Services Group, which the company plans to launch Jan 1, 2020, will accelerate the delivery of parts to customers in emergency situations and when vehicles require unscheduled repairs. The Uptime Services Group also will expedite the fulfillment of special orders for parts that are not in stock or in short supply, or not part of the regular inventory.

    “Customer service has always been a priority for Meritor and the Uptime Services Group’s focus on fulfilling special orders is a further commitment to that,” said Christy Westrich, director of customer loyalty. “We know how important uptime is to our customers and we do everything within our power to expedite orders for the parts needed to get vehicles back on the road.”     

    In addition, the Uptime Services Group will provide customers with a single point of contact for accurate delivery expectations on all special-order items, which allows customers to better operate their businesses.

    Meritor says it continues to review its entire portfolio of on- and off-highway axle and brake components, remanufactured carriers, clutches, transmissions, driveline and suspension components in order to ensure that Meritor has the necessary parts in stock and available for swift delivery to customers.

    The Uptime Services Group will be based at Meritor’s Florence KY parts distribution facility. The Florence facility, which is Meritor’s largest aftermarket distribution operation, handles 23 product lines and more than 70,000 active parts numbers.

    To contact Meritor’s aftermarket Uptime Services Group, call 1-888-725-9355 or email [email protected].

    About the Author

    Staff

    Voice your opinion!

    To join the conversation, and become an exclusive member of FleetOwner, create an account today!

    Sign up for our free eNewsletters

    Latest from Refrigerated Vehicles & Equipment

    Sunswap
    English food retailer Tesco recently deployed five Sunswap Endurance electric transport refrigeration units.
    Sunswap’s zer0-emission transport refrigeration units with batteries and roof-mounted solar panels are expected to help Tesco meet its sustainability goals.
    Orbcomm
    orbcommcrewviewbayviewinterface
    New onboard solution enables end-to-end visibility for smart refrigerated and dry van containers in real time while in transit.
    Schmitz Cargobull
    From left to right are Alexander Thoma, Schmitz Cargobull head of refrigeration unit business; Volker Flatau, Schmitz Cargobull head of the cool freight product line; Frank Reppenhagen, Schmitz Cargobull West Europe region director; Dirk Mutlak, Tevex Logistics managing director; Andreas Schmitz, Schmitz Cargobull chairman and CEO; Rene Lemke, Schmitz Cargobull Bielefeld area sales manager; Sven Masuhr, Tevex Logistics head of carrier management; and Jonathan Steckel, Schmitz Cargobull head of product management.
    Germany-based Tevex is adding 166 new refrigerated vehicles to its fleet, including an all-electric S.KOe Cool box trailer and an ePTO-ready transport refrigeration unit.