Thermo King
Thermo King Connected Solutions Truck

Thermo King adds telematics convenience, flexibility

June 15, 2022
TRU manufacturer enhances ConnectedSuite with new partnerships and an advanced mobile app, enabling cloud-based data sharing and expanding accessibility options.

Thermo King recently expanded its ConnectedSuite telematics offerings to provide greater flexibility and data-sharing options for customer fleets.

The expansion includes the Thermo King Connect app and new third-party partnerships, which allow users to integrate the manufacturer’s TracKing temperature and asset management system with partner platforms without the hassle or expense of extra hardware or installation requirements, Thermo King reported.

“These additions to our ConnectedSuite offerings further evolve the customer-centric telematics solutions we have been committed to providing with our refrigerated unit portfolio for more than 18 years,” said Carl Breczinski, digital and controls product manager for Thermo King. “Our investments in telematics have always been about delivering the operational data needed to improve fleet efficiencies, reducing cargo loss risks, and boosting uptime for our customers.

“Our priority is to provide customers with critical data, when and where they need it, regardless of the fleet management system they use or type of refrigeration units they run.”

Thermo King Connect app

Available to all Thermo King TracKing and non-TracKing users, the Connect app can be downloaded for iOS or Android and replaces the soon-to-retire Thermo King Reefer and Notify apps, providing greater functionality in one app.

The Connect app gives TracKing subscribers access to reefer operational, location, and status data, dynamic notification alerts, and Thermo King’s full-featured dealer locator with SOS function, the company said. This makes finding the closest Thermo King dealer easy with “instantaneous” navigation, dealer business hours, and direct-connection phone dialing. Users also can view and clear alarms, send two-way commands, connect a reefer over Bluetooth, and access unit quick-start guides, alarm code sheets, and user manuals.

Non-TracKing users have access to the dealer locator and SOS function, as well as Thermo King product manuals and guides.

Data sharing partnerships

Expanded data sharing partnerships with several companies allow customers to integrate partner systems with TracKing telematics equipment, which comes standard on Thermo King Precedent trailer units since 2018. No additional hardware is needed to access the cloud-based, secure data integration, Thermo King added. Customers may opt in at any time to authorize available partners to access their Thermo King units. The list of partners will continue to grow and already includes providers of fleet management systems, freight brokerage, and other telematics solutions. Customers may contact their Thermo King dealer or contact Thermo King’s TracKing support team to check if their favorite platform is already integrated or to request additional partners be added.

“As an innovation and market leader, Thermo King is committed to not only delivering the solutions that meet evolving customer and industry needs, but to making it easier for customers to manage their fleets economically and reliably,” said Dominic Hand, vice president of IT and connected products at Thermo King.

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Commercial Vehicle Staff

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