Transforming Last-Mile Delivery with Smarter Routing Technology

In this QuickChat, FleetOwner editorial director Kevin Jones sits down with logistics experts and frontline delivery professionals to explore how smarter routing technology is transforming last-mile delivery efficiency and improving the day-to-day experiences of drivers. With pressures mounting from tighter schedules, growing traffic, and rising customer expectations, nearly 90% of commercial drivers report that job stress directly impacts how they drive — and nearly half have considered leaving the industry.

Joining the conversation from Pepin Distributing are delivery manager John Barton and driver and delivery supervisor Luciano Massari, along with Graham Parfeniuk, senior account executive from Descartes. The discussion centers around how modern delivery management solutions like Descartes GreenMile provide real-time delivery visibility, enhance communication, and support seamless coordination between drivers, managers, and merchandisers.

Barton describes how having visibility into routes, delivery windows, and case volume helps Pepin manage over 60 routes and 600 daily deliveries more effectively. Meanwhile, Massari shares firsthand how better planning tools and stop sequencing reduce uncertainty and driver stress. This discussion offers real-world insight into how technology can support both operations and driver well-being. Watch the full video to learn how these solutions are helping delivery teams work smarter, not harder.