Working info tech down the field

May 4, 2010
When shippers or transportation providers engage in an information technology (IT) system changeover or upgrade, one expert believes they should do so via a simple step- by-step process to gain easier rewards over time, rather than try and do too much too soon

FT. LAUDERDALE . When shippers or transportation providers engage in an information technology (IT) system changeover or upgrade, one expert believes they should do so via a simple step- by-step process to gain easier rewards over time, rather than try and do too much too soon.

“Whenever you are implementing a new system or upgrading one, you should focus on making some short-term wins first,” Adam Bruun, director of professional services for Manhattan Associates, told FleetOwner.

“The ‘big bang’ is really hard to do with IT; it’s better to move slower, getting the new or upgraded system under your belt and achieve some small ROIs [return on investments] first,” he explained here at Manhattan’s 2010 Momentum user conference. “The reality is that resources and staffing make it hard to achieve everything a shipper or carrier wants to do right away. It’s better to take things slowly so you can find the ‘sweet spot’ for ROI.”

Bruun compared this process to a professional football game, whereby the offense moves the ball down the field in stages, looking to initially make a series of first downs rather than go for the long pass into the end zone at the outset.

“This is why a lot of what we do is education and training more than anything else,” he added. “The goal is to get the users comfortable with the technology architecture, to keep the initial ‘shock’ as minimal as possible, so they can then go out and achieve ROI gains not just at the outset but over the long-term as well.”

About the Author

Sean Kilcarr | Editor in Chief

Sean previously reported and commented on trends affecting the many different strata of the trucking industry. Also be sure to visit Sean's blog Trucks at Work where he offers analysis on a variety of different topics inside the trucking industry.

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