Cloud-based field service work management solution offered

April 25, 2011
A new work management solution for field workers has been introduced by Trimble. The solution, GeoManager WorkManagement, provides on-demand visibility into vehicles and mobile workers, including routing, scheduling, and dispatch

A new work management solution for field workers has been introduced by Trimble. The solution, GeoManager WorkManagement, provides on-demand visibility into vehicles and mobile workers, including routing, scheduling, and dispatch.

“Our recent research shows that nearly 50% of best-in-class field service organizations look to establish better visibility into their field resources as a way to drive more effective scheduling and boost overall service productivity,” said Sumair Dutta, senior research analyst for Aberdeen Group. “Since ease of integration is a priority for organizations evaluating field service solutions, the approach of offering scheduling optimization/dispatch and vehicle tracking in a well-integrated package—such as Trimble WorkManagement—aligns with market preferences.”

The system allows dispatchers to monitor workers’ progress on the day against a pre-set plan, allowing them to change appointment times if necessary.

“Leveraging a cloud-based environment allows organizations of all sizes to easily deploy scheduling and dispatch solutions without the upfront deployment costs of an IT infrastructure,” said Bryn Fosburgh, vice president of Trimble Mobile Solutions. “In addition, Trimble WorkManagement is unique because it visually depicts the real-time impact of changing schedules. When facts are presented, our customers can make informed decisions and better manage incremental jobs to streamline their operations.”

WorkManagement includes a work advisor and in-day planner for rapid communication response as well as the ability to re-optimize routes and workload; WorkManagement Mobile that supports a variety of browser-based smart phones, tablets, and ruggedized PDAs; performance manager, which offers real-time analysis of mobile work status; fleet management to assist in managing worker productivity; and web services which allow for integration with third-party systems, including Microsoft Dynamics CRM.

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