Volvo safety net for ’07 engines

Sept. 21, 2006
Volvo Trucks North America will make its two-way satellite communications Volvo Link Sentry and its Volvo Action Service (VAS) 24/7 roadside assistance standard on all trucks

SAVANNAH, GA. To give its customers more “peace of mind” about the switch to low-emission engine technology in 2007, Volvo Trucks North America will make its two-way satellite communications Volvo Link Sentry and its Volvo Action Service (VAS) 24/7 roadside assistance standard on all trucks equipped with its ’07 engines.

“Customers are definitely focused on ’07 now and are concerned about a variety of issues about these new engines, from maintenance to fuel economy,” said Scott Kress, senior vp of sales & marketing. He spoke at a weeklong event held here in Savannah that showcased a variety of Volvo models equipped with ’07 engines to 1,100 dealers, salesmen, and customers.

Kress said both Volvo Link Sentry and Volvo Action Service (VAS) 24/7 roadside assistance will be provided free for three years on Volvo trucks equipped with its own ’07 engines (D-11, D-13, or D-16), as well as ’07 engines from partners such as Cummins.

Volvo link is a proprietary system that uses a network of 30 low-orbit satellites to offer two-way communication between drivers and technicians, as well as feed fault codes and other engine data to a “virtual” technician to help solve any problems on the road.

“It combines early warning of potential trouble with VAS’ technical counsel and a round-the-clock customer support system,” said Kress. “It has the added benefit of giving us a real-time status report on how our new engines are performing. It also gives drivers the reassurance to know that help is only a phone call or satellite message away, regardless of where they are or what time it is.”

After three years, Kress noted, fleets and owner-operators can purchase longer coverage from Volvo Link and VAS.
About the Author

Sean Kilcarr | Editor in Chief

Sean previously reported and commented on trends affecting the many different strata of the trucking industry. Also be sure to visit Sean's blog Trucks at Work where he offers analysis on a variety of different topics inside the trucking industry.

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