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Purolator takes delivery of Volvo truck with Remote Diagnostics system

Sept. 14, 2012

Canadian freight and parcel delivery provider Purolator has taken delivery of the first Volvo VNL daycab equipped with the Remote Diagnostics system now standard on Volvo VN tractors. The vehicle is the first of 80 new Volvo tractors equipped with D13 engines and I-Shift automated mechanical transmissions that Purolator will receive.

Purolator has added 159 Volvo daycabs to its fleet in the past two years, Volvo said.

“We’re looking forward to utilizing Volvo’s Remote Diagnostics service,” said Serge Viola, Purolator’s general manager, fleet. “The ability to remotely notify dealers and technical staff that the truck is experiencing an issue, while still having that vehicle in service, will greatly assist in reducing our fleet’s down time.”

Remote Diagnostics provides proactive diagnostic and repair planning assistance through detailed analysis of diagnostic trouble codes, Volvo said. It utilizes the Volvo Action Service (VAS) to provide 24/7 communications.

According to Volvo, when a fault code appears, Remote Diagnostics alerts VAS, which then works with the customer’s defined decision maker to establish a course of action. VAS then works with the nearest dealer to ensure parts are on-hand before a truck arrives at a service location, helping to maximize vehicle uptime.

“We’re pleased to provide Purolator and our other customers with one of the most advanced tools available to deliver information about the truck’s performance and proactively address potential service issues,” said David Pardue, Volvo Trucks vice president, aftermarket solutions. “Real people means real service, and that’s what our customers receive from Remote Diagnostics and the Volvo Action Service support team.”

Remote Diagnostics also provides service case communication and documentation among Volvo Action Service, dealers and customers through ASIST, Volvo’s web-based service management tool that comes free of charge for two years, 250,000 mi. with the purchase of all new Volvo trucks.

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