McLeod, Qualcomm offering joint driver/dispatch solution for LTL fleets

Sept. 18, 2012
Solution said to improve efficiency, safety and customer service

Qualcomm Inc. ,a provider of integrated wireless systems, applications and services to transportation and logistics companies, and McLeod Software, a trucking software provider, announced customized enhancements to McLeod’s  LoadMaster LTL enterprise dispatch and operations system to improve driver workflow during this week’s McLeod Users’ Conference in Birmingham, AL.

According to the two firms, by building on Qualcomm’s Driver Workflowapplication framework, McLeod extended the capabilities of its LoadMaster LTLenterprise dispatch and operations system “toempower less-than-truckload (LTL) fleets to work more efficiently with access to timely driver updates and automated dispatch information.”

 Qualcomm said its Driver Workflow application (previously called Circle of Service Workflow) helps “deliver the right information to the right driver at the right time. The application integrates near real-time data with fleet management software and automates many driver functions. Additionally, intuitive in-cab and front office interfaces help reduce driver training time, increase fleet visibility and improve regulatory compliance. Building a bridge between the driver and office operations, the new collaboration with McLeod’s system further automates dispatch information to improve the efficiency of both drivers and dispatchers.”

“The integration of our Driver Workflow application with McLeod’s LoadMaster LTL system adds to the more than 25 existing Qualcomm-McLeod integrations, enhancing the overall fleet management capabilities of our shared customers,” said Norm Ellis, vice president of sales, services & marketing at Qualcomm Enterprise Services. “Fleets that leverage this joint solution—and their customers—will benefit from a number of improvements that increase productivity of both drivers and dispatchers.”

 Developed specifically to meet the unique requirements of LTL fleets, this combined solution can improve the driver experience, as it provides a user-friendly, in-cab application for completing a step-by-step process for trip stop, arrival and departure tasks, delivering more accurate information to the dispatch system, according to Ellis. He said i also eliminates the need for macros and text messaging, presenting trip information in a clear, concise format with structured reminders of processes at each stop.

 “McLeod LoadMaster LTL is an end-to-end operations management solution that provides customers with optimized fleet management capabilities,” noted Tom McLeod, chief executive officer and founder of McLeod Software. “By collaborating with Qualcomm, we’re pleased to offer further value to our customers through improved customer service and asset utilization.”

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