AT&T enhances Push-to-Talk with new workforce management features

Nov. 14, 2013
AT&T has added additional dispatch features to its AT&T Enhanced Push-to-Talk (Enhanced PTT) solution that enables workforce management functionality.

AT&T has added additional dispatch features to its AT&T Enhanced Push-to-Talk (Enhanced PTT) solution that enables workforce management functionality.

The features allow businesses to map the location of company-issued Enhanced PTT devices on desktop software in near-real time, as well as monitor push-to-talk activity and record conversations of employees using company-issued Enhanced PTT devices.

AT&T has also added the ability to read missed call alerts, personal notifications, and return Enhanced PTT calls, all without unlocking the screen and the option of setting a “home” talk group to hear only the calls on that group by default.

Support for Enhanced PTT on non-cellular and Wi-Fi only devices has been added in addition to existing Android smartphones.

Enhanced PTT can also interoperate with traditional two-way radios or other push-to-talk systems. This allows companies to link together multiple PTT networks for voice communications and easily integrate with older systems.

“We provide game-changing mobile solutions that transform the way companies conduct business,” said Mike Troiano, vice president, Advanced Mobility Solutions, AT&T Business Solutions. “AT&T Enhanced PTT allows workers to quickly communicate in fast-paced environments. As a result, businesses can operate more efficiently and ultimately deliver better customer service to clients.”

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