Continental Tire adds web portal, expands emergency road-service offering

March 28, 2014

LOUISVILLE, KY. Continental Tire the Americas, LLC announced here at Mid-America that its new Conti360⁰ Fleet Services portal at the Mid-America Trucking Show--  launching this summer—will rovide one-touch access to the company’s products, services and reporting tools. Along with the portal launch, Continental is adding mechanical services to its tire emergency road-service programs--– TrukFix for national accounts, Trukfix for OOIDA members, and ContiFleet for small fleets and owner-operators.

“While Continental has been offering national account pricing, emergency road services, truck tire performance monitoring and fleet tire education for some time, we’re now giving our customers a time-saving way to access all their Continental benefits at once and provide more transparency from our services,” said Alex Chmiel, director of marketing for truck tires – the Americas, in explaining the thinking behind the new web portal.

He said that with a single login, Continental truck-tire national account customers will be able to view the following on the Conti360⁰ Web portal:

  • Invoices, credits and sales history of Continental truck tire purchases
  • Online truck tire training modules and interactive learning courses from the Engage360 Training program for fleets
  • TrukFix emergency road service reporting, showing services by date and an analysis of wheel positions and average down time
  • Truck tire performance reports from Continental’s ContiTrac2 fleet monitoring tool, which provides snapshots of the fleet’s tire usage, mileage performance, air pressure analysis, scrap pile analysis, warnings reporting and loss estimates due to improper maintenance conditions

Future functions of the portal will include online ordering of truck tires and ContiPressureCheck tire pressure monitoring systems; an online warranty reporting tool and a management system for ContiTread retreads.

Also available this summer will be in the addition of light mechanical and towing services for Continental truck-tire national accounts, OOIDA members and ContiFleet members. Chmiel said this “seamless service” will be available by calling 877-TRUKFIX, the existing 24 hour hotline for these programs.

“With the addition of the Conti360⁰ Web portal and the mechanical breakdown service from our emergency road service programs, truck fleets in North America can take confidence in Continental’s ability to act as their partner and help them analyze their tire and service needs with complete transparency,” Chmiel said.

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