Mack Trucks has announced that its GuardDog Connect integrated telematics solution will be standard on TerraPro concrete-pumper truck models ordered as of April. The OEM said this will be “the first such proactive support service available in the trucking industry for pumper applications.” Included in Mack’s concrete pumper solution is specialized body builder support.
The OEM said that its concrete-pumper support combines the expertise of Mack OneCall, Mack’s 24/7 customer support service agents, and technical and dealership experts with specialized body builder knowledge to provide “a simplified network of focused customer support, minimizing potential customer downtime.”
“This is just another example of how we at Mack remain committed to Uptime,” said Stephen Roy, president of Mack North American Sales and Marketing. “As soon as a critical fault code is detected, the body builder support team is on the case, making the communication proactive, seamless and comprehensive.”
GuardDog Connect is Mack’s proactive diagnostic and repair planning system. It monitors fault codes that could potentially shut down a truck or lead to an unplanned visit to the dealer. GuardDog Connect enables quick diagnosis of issues, proactive scheduling for repairs and confirmation that needed parts are in stock and ready to install, all while the truck is still on the job.
Mack GuardDog Connect for TerraPro concrete pumpers will be available for order in April. Contact a local dealer for further information or stop by the Mack booth No. C-5203 at World of Concrete 2015 Feb. 3-6, at the Las Vegas Convention Center.
