Image

Bestpass adds two new departments

Aug. 25, 2016
Company says this move increases its “flexibility” so it can further save customers time and money on toll payments.

Toll payment management firm Bestpass, Inc., is adding two new departments to its operation – a dedicated owner-operator customer service team and a fulfillment center – to in its words “provide more efficient and cost-effective service” to its customer base, which currently exceeds 3,400 accounts with more than 230,000 active transponders.

“As we aggressively grow, adding owner-operators, mega-fleets and everything in between, we want to make sure that we adapt our organizational model to continue to provide the best possible service, whether it is in the cab on the road or in the back office,” noted John Andrews, president and CEO of Bestpass, in a statement.

“Both of these new departments will give us more flexibility in meeting the needs of our customers, which will in turn save them even more time and money on their toll,” he added.

Bestpass said its owner-operator customer service team will “streamline” the entire toll management process, from signing up to ongoing support, by combining staff who previously worked on the sales, customer service and finance teams into a single, cohesive new unit focused on the unique needs of owner-operators.

The company noted that it created its new fulfillment center to handle a rapidly increasing volume of transponders, from new sales and through the expansion of service nationally to existing clients.

The center will also focus on transponder inventory, shipping and handling, and associated account fulfillment processes, including strategic deployment plans developed for fleet customers, Bestpass noted.

Other recent efforts by Bestpass include:

  • The addition of Oklahoma to its tolling solution network earlier this year;
  • Providing all customers with free standard shipping of transponders within the continental U.S.;
  • Providing free protective transponder cases, along with “enhanced” implementation services, including labeling each transponder before shipping according to customer specifications.
About the Author

Fleet Owner Staff

Our Editorial Team

Kevin Jones, Editorial Director, Commercial Vehicle Group

Cristina Commendatore, Executive Editor

Scott Achelpohl, Managing Editor 

Josh Fisher, Senior Editor

Catharine Conway, Digital Editor

Eric Van Egeren, Art Director

Voice your opinion!

To join the conversation, and become an exclusive member of FleetOwner, create an account today!

Sponsored Recommendations

Leveraging telematics to get the most from insurance

Fleet owners are quickly adopting telematics as part of their risk mitigation strategy. Here’s why.

Reliable EV Charging Solution for Last-Mile Delivery Fleets

Selecting the right EV charging infrastructure and the right partner to best solve your needs are critical. Learn which solution PepsiCo is choosing to power their fleet and help...

Overcoming Common Roadblocks Associated with Fleet Electrification at Scale

Fleets in the United States, are increasingly transitioning from internal combustion engine vehicles to electric vehicles. While this shift presents challenges, there are strategies...

Report: The 2024 State of Heavy-Duty Repair

From capitalizing on the latest revenue trends to implementing strategic financial planning—this report serves as a roadmap for navigating the challenges and opportunities of ...