RIST-AMA Transport expands efficiency with implementation of CLI FACTS

Carrier Logistics recently announced that RIST-AMA Transport has implemented CLI FACTS across its consolidated LTL operation.

RIST-AMA Transport implemented FACTS in October 2023 and is now using the freight management software at 15 terminals to support the operation of 282 tractors and 445 trailers. RIST Transport Ltd., headquartered in Phelps, New York, acquired AMA Transportation Company of Billerica, Massachusetts, in June 2023.

“We were using another management system at RIST Transport, but it wasn’t designed specifically for LTL operations,” Gabrielle Wadhams Simmons, director of business operations, said. “AMA Transportation had been using FACTS, which is geared for LTL operations, so it made sense to move everything to Carrier Logistics’ solution.”

Following the integration of AMA Transportation’s four terminals into its freight network, RIST-AMA Transport turned to CLI to streamline operations and enhance efficiency. CLI’s software solutions enabled the consolidation of processes, managing the increased freight volume while also facilitating the incorporation of critical customer data. By automating key processes and ensuring data integration, CLI helped support its continued growth and operational success.

See also: Accurate Transport is optimizing operations with CLI FACTS

“With CLI’s support, the launch of FACTS at RIST-AMA Transport was expedited and now our entire operations and management team is working as one company,” Simmons added. “We’re also realizing efficiency, cost saving, and customer satisfaction benefits with FACTS.”

RIST-AMA Transport is now using FACTS dispatch, driver management, dock management, and routing modules, an integrated imaging solution for delivery paperwork, and back-office suite features. The carrier is also taking advantage of the CLI LOC-AI dispatch planning tool for identifying types of customer locations.

Once these core solutions were integrated, CLI helped RIST-AMA Transport further its goal of replacing manual processes with automated solutions by implementing, among other modules, CLI’s Automated Appointments system, which provides customers with real-time text updates on the status of their freight and appointment confirmation to manage final-mile delivery operations more efficiently.

“Throughout the process, CLI asked the right questions and provided a phenomenal project manager to guide us as RIST Transport and AMA Transportation became one company on one freight management system,” Simmons said. “They are very open to feedback and are still finding ways to help us optimize and improve our operation with FACTS.”