Workhorse expands EV fleet support with InCharge to reduce downtime and service complexity
Key takeaways
- Workhorse and InCharge Energy offer unified EV fleet support to speed issue diagnosis and resolution.
- Single-call support routes issues across vehicles, charging, and software to the right expert.
- The program aims to boost uptime and simplify EV operations as fleet electrification expands.
Workhorse Group recently partnered with InCharge Energy to deliver a one-stop shop for commercial EV fleets across North America. The company, which manufactures all-electric trucks, step vans, shuttles, and buses, is introducing a support model designed to simplify how fleets resolve issues—helping keep trucks on the road and optimize uptime.
The program will provide Workhorse fleet customers with free, unlimited access to live support specialists as a single, accountable point of contact to address issues involving vehicles, charging infrastructure, electrical systems, and third-party hardware and software.
InCharge Energy will provide staffing, operational infrastructure, and technology to support the program. The support system includes trained field technicians, a centralized support operations center, electrical and interoperability specialists, and software tools to help identify and resolve issues.
Support requests will be routed based on the nature of the issue. Vehicle-related concerns will be directed to Workhorse regional field technicians, upfit or aftermarket issues will be handled by authorized dealers, and charging or external system issues will be assigned to third-party providers. In every case, customers make one call, the right expert is engaged, and Workhorse maintains visibility into issues in the field.
The service is expected to launch in the fourth quarter of this year, with details on access and availability to be shared directly with customers and dealers.
“Major fleet operators expect not only a great truck but OEM-grade customer service. This partnership is a direct response to that expectation. We’re putting it in place now so we can scale it in concert with our growth, ensuring our customers never feel a gap,” Scott Griffith, CEO of Workhorse, stated. “Based on the deals we’ve already announced this year, we project we will experience significant growth in the number of Workhorse vehicles deployed by the end of 2026. This industry-first partnership is a key aspect of our plans to deliver scalable ‘first-call’ service operations and provide large fleets with what they value most—high uptime.”
