Photo: Meritor, Inc.
Meritor Parts Xpress 5e46b154aa7d6

Video: Meritor enhances aftermarket parts portal

Feb. 14, 2020
As business-to business customers’ expectations align closer to that of consumers, Meritor Inc. has steadily increased the capabilities aftermarket parts ordering tool, MeritorPartsXpress.com.

As business-to business customers’ expectations align closer to that of consumers, Meritor Inc. has steadily increased the capabilities aftermarket parts ordering tool, MeritorPartsXpress.com. The additions benefit registered and non-registered users alike, allowing them to quickly find a wide range of components for brakes, suspensions, axles based on certain specification such as brake friction for a brake shoe, and more upfront and track shipments and order history after. The site can be accessed via computer or mobile device.

Improvements include:

  • Optional shipment status notifications
  • Cross-referencing functionality to research competitive part numbers and product alternatives across brands, fit, form and functions
  • Search-by-image tool for end yokes
  • Visual search
  • More product images
  • “My Orders” portal for registered users to track orders, invoices and returns

“With these improvements, the 24-hour, self-service portal is not only for ordering parts – it’s also a comprehensive business resource for finding product information on more than 100,000 aftermarket parts,” said Christy Westrich, director of Customer Loyalty for Meritor.

Earlier in the year, the Michigan-based truck parts manufacturer launched the Uptime Services Group to help customers expedite orders in emergency situations and find out-of-stock and rare parts.

For a detailed look at how the enhanced Meritor Parts Xpress works, watch the video interview with Aaron Bickford, Meritor vice president of aftermarket for North America, below:

About the Author

John Hitch | Editor

John Hitch, based out of Cleveland, Ohio, is the editor of Fleet Maintenance, a B2B magazine that addresses the service needs for all commercial vehicle makes and models (Classes 1-8), ranging from shop management strategies to the latest tools to enhance uptime.

He previously wrote about equipment and fleet operations and management for FleetOwner, and prior to that, manufacturing and advanced technology for IndustryWeek and New Equipment Digest. He is an award-winning journalist and former sonar technician aboard a nuclear-powered submarine.

For tips, questions or comments, email [email protected].

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