J.D. Power and Associates announced the Caterpillar C-15 ranked the highest in customer satisfaction for vocational heavy-duty truck diesel engines in its 2005 Heavy-Duty Truck Engine/Transmission Study
J.D. Power and Associates announced the Caterpillar C-15 ranked the highest in customer satisfaction for vocational heavy-duty truck diesel engines in its 2005 Heavy-Duty Truck Engine/Transmission Study.
The C-15 ranked highest among vocational heavy-duty truck engine models, performing “significantly above” the segment across all satisfaction factors.
The three factors reviewed were engine quality and warranty, engine performance, and engine noise and vibration. The study yielded responses from 2,429 primary maintainers of two-year-old Class 8 trucks.
The Caterpillar C-12 followed the C-15 in rank.
“Caterpillar has consistently raised the performance bar by providing their customers with a high-quality product,” said Brian Etchells, senior manager of commercial vehicle research at J.D. Power and Associates.
Voice your opinion!
To join the conversation, and become an exclusive member of FleetOwner, create an account today!
Downtime is expensive. This guide shows you how to keep your eet running, reduce repair surprises, and protect your margins—because when your trucks aren’t moving, you’re not...
Learn how fast oil changes can optimize vehicle downtime for fleet owners. Improve revenue and employee productivity while ensuring customer satisfaction with efficient maintenance...
Commercial fleets bear a heavy burden from economic uncertainty, operational costs, and litigation risks. In-cabin video technology offers opportunities to reduce fleet expenses...