Photo 134047416 | Fizkes | Dreamstime
Dreamstime Xl 134047416

Management training benefits all employees

July 11, 2022
Driver retention is on everyone's mind, but commercial vehicle operators aren't the only ones you should be training. A successful manager development program will have benefits that pass down to all staff.

To say that the last several years changed the workplace is an understatement. The COVID-19 pandemic caused sweeping—and in some cases, lasting—shifts in some of the fundamentals of work. However, some things about employee relations remain the same. Not the least of these is the importance of the relationship between employees and managers.

In its report “Spotlight on Manager Effectiveness: Why It Matters and How to Improve It,” 15Five claims, “Many problems that may be occurring within your organizations right now can be directly tracked back to one source—ineffective managers.”

See also: HR experts: To retain drivers, ask them how

Four major impacts of poor management are low employee morale, high rates of employee turnover, high burnout and absenteeism, and low productivity. The report points out that ineffective managers neglect to praise employees for their successes. This leaves the employee feeling undervalued and can lead to increased rates of absenteeism, low productivity, and employee disengagement.

The report cites a Gallup poll stating that one in two employees, or half of them, left their jobs because of bad relationships with their managers. In a time of low unemployment, it can be difficult—and costly—to replace an employee who has quit.

Ineffective people leadership affects every industry, and freight transportation is no exemption.

However, some good news: Leaders can make a turn for the better if companies invest in developing them. According to 15Five, “a successful manager development program will be multipronged, and occur in the flow of work, so that talent development becomes a part of your managers’ day-to-day work life.”

Painting the management training in a positive light—as a learning opportunity rather than something that is mandatory—should lead to better outcomes. The report referenced a LinkedIn survey showing that 94% of employees indicated they would stay at a company longer if it invested in their training and development. By training managers, not only do you increase the chance of fostering better employee-manager relations, you also increase the chance of managers remaining with your company longer.

Management training can lead to better managers and happier employees more likely to stay with your company.

Jane Clark focuses on managing the member services operation at NationaLease as vice president of member services. She works to strengthen member relationships, reduce member costs, and improve collaboration within the NationaLease supporting groups.

About the Author

Jane Clark | Senior VP of Operations

Jane Clark is Senior Vice President, Operations for NationaLease. Prior to joining NationaLease, Jane served as Area Vice President for Randstad, one of the nation’s largest recruitment agencies, and before that, she served in management posts with QPS Companies, Pro Staff, and Manpower, Inc.

Sponsored Recommendations

Reducing CSA Violations & Increasing Safety With Advanced Trailer Telematics

Keep the roads safer with advanced trailer telematics. In this whitepaper, see how you can gain insights that lead to increased safety and reduced roadside incidents—keeping drivers...

80% Fewer Towable Accidents - 10 Key Strategies

After installing grille guards on all of their Class 8 trucks, a major Midwest fleet reported they had reduced their number of towable accidents by 80% post installation – including...

Proactive Fleet Safety: A Guide to Improved Efficiency and Profitability

Each year, carriers lose around 32.6 billion vehicle hours as a result of weather-related congestion. Discover how to shift from reactive to proactive, improve efficiency, and...

Tackling the Tech Shortage: Lessons in Recruiting Talent and Reducing Turnover

Discover innovative strategies for recruiting and retaining tech talent in the trucking industry during this informative webinar, where experts will share insights on competitive...

Voice your opinion!

To join the conversation, and become an exclusive member of FleetOwner, create an account today!